Reviews

Mike and Bret arrived on time and fully equipped to get my septic tank pump-out job done. Although it was hot outside they worked straight through until the job was completed. The cost was a bit more than I expected, but it was well worth it to have this job professionally handled. Bret also provided useful tips and products for maintaining my septic system, and advice on "what not" to flush down our toilets. He also provided me a referral for another project we'll be undertaking soon. Great experience, and I definitely will be recommending Action Air to my friends.

I had an estimate from another company who stated I needed to replace my drain at a cost of approximately $1,000. So I called Action Air to get a second opinion, and though they had to reschedule my original appointment, I was thrilled with the result. Sam was a very friendly, knowledgeable technician. He was able to clear the drain, and advised me of ongoing maintenance I can do to prevent future clogs. The cost was a fraction of the first quote, so I will definitely call them in the future.

Great company to work with when he had a very invasive project to do. They were in and out very quickly, but always had time to inform us on their progress. Specifically their main master plumber, Sam was the best!!

Mike did a great job, was on time, very professional and cleaned up the area that he was working on

I was very impressed with Terry's professionalism and friendliness. Informed me of things I had to do to maintain my septic system, and signs of bad things that could happen.. Will absolutely hire them again..

pumped out septic tank and gave price quote on new system.

They had someone available at a good time for me. The tech showed up on time. He communicated well. It was great!

they ran some duct work under trailer for a good price and it was quick

Very professional service, system works great!

Very good. Wanted to get estimate on replacing HVAC, but was unable to access attic unit.

Those poor guys were out in 114 degree heat for over 5 hours installing the new unit and getting it going. They were very cheerful and helpful! Showed us the best filters to get (not the most expensive) and the office even helped us get interest free financing! Everyone was friendly and helpful and got us cool again!!

I would totally recommend Action Air & Plumbing for any home project. They gave us a free quote. We like what we heard so we scheduled our project. They got here on time and they were very respectful, profesional and the work was completed in a timely fashion to our complete satisfaction. They came highly recommended by our neighbor and she was right, they re as good as she said they were. She called them My plumbers and now they will be Our plumbers Thank you Action Air & Plumbing, you guys rock!

Their service is professional and affordable. Plumber is thorough, took photos of pipe problem and sent to my cell, and he was very respectful.

They are absolutely amazing. I have been using their services since around 2016. I'm a realtor, and I contact Terry for every repair I need in the homes I oversee, ranging from the septic systems to plumbing and air conditioning units. I've even had Terry replace an entire septic tank, and I had zero issues with how everything turned out. I call Terry whenever I need anything, and he works with me and my clients regarding replacements or repair work. Terry is my top rated guy as far as maintenance goes. He always reaches out to me before appointments to confirm the time and what he'll be working on, and he makes sure to reach out to me afterward to make sure everything is running smoothly. I think the work they do is excellent, and I have only positive things to say about them.

This was my first time using Action Air. The man who came out to do the job for me was very professional. He did the job very well, and everything is working great now. Everything he worked on has been fine. I have no complaints, and I definitely will use Action Air again in the future whenever I need to!

This was my first experience with Action Air, but it certainly won't be the last! I needed a repair in my shower and I was so impressed by the friendly professionalism shown by everyone I interacted with. They were very prompt, courteous, and treated me very, very well. I appreciate such stellar customer service and I will most definitely be a repeat customer!

Action Air were just phenomenal. They came in and explained what they were going to do and if I had any questions, they answered them and they also explained everything and were very polite and efficient.
They cleaned up after themselves and I didn't have to worry about anything.

You and your employees conducted business professionally, you have good dependable equipment and use it well. I hope not to have to install a system like this again, if I have to you will be the people I call.
Thank You, Paul M.

Terry and his crew at Action Air showed up exactly when they said they would. He kept me informed every step of the process. As a bonus he was the most affordable bid we got. Really appreciate having someone you can trust. So many contractors out there never keep their word, or don't show up. Not the case with this company who were a pleasure to do business with.

I've been using Action Air for a couple of years now on several projects. They do good work. He's done a couple of things for me. First, he put in a temporary holding system in one of my job sites, but then it turns out it needed to be replaced. So he's just installed a new septic system there. I appreciate how responsive he is, and he's always very respectful when we talk. I've never met him, but we've spoken on the phone several times. He's prompt and on time, and he did what he'd said he'd do, when he said he'd do it. He's very honest. Just overall a good guy.

Action Air is an outstanding company. The job was done in a timely fashion and it was done correctly. They showed up on time, got it done right away, they left and they did a nice job. Very efficient and professional. I think this was my first time hiring the company and I will use them again. 5 stars across the board.

This is the best a/c company we have ever used. Honest, fair, and trustworthy.

Action Air - showed up on time they would be here . Worked in an orderly / professional / well maintained the material removed and installed. Highly recommended - we have used Action Air on many occasions - they are prompt and evaluate and give estimate and assisted us with financing at an excellent rate. Best service we have experienced

I have called on Action Air two separate times to service my air conditioning and I have been very happy with them. They are very easy to schedule with and they arrive on time. Their prices are very reasonable and competitive. Their technicians are communicative and responsive; they took the time to explain what was going on and what needed to be done. They are very professional in their work and I trust them.

They did a great job. I hired them recently put in a new sewer system in my backyard, and everything is doing great. What I really like about Action Air is that they did everything they said they'd do, and I didn't encounter any surprises. Their technicians told me what was wrong and what it'd take to fix it. They dug up the whole backyard to install the sewer system, and the whole process ran efficiently and smoothly. When they arrived in the morning, they knocked in the door to let me know they had arrived. When they finished working in the afternoon, they knocked on my door again to let me know they were leaving. I thought that was a very courteous thing to do. When the city manager came from city hall to do the inspection, he said that the technicians from Action Air were the nicest people, and he asked me where I found them! They are good people, and they do good work.

I think the best description I could give for the people over at Action Air is that they deliver on their promises. They came out right when they said they would and got right to work. They did the work that they said they were going to do within the time frame that they said they would do it. They gave me a price quote at the beginning and they stuck to that price. They are just very reliable in my opinion and I would definitely use their services again.

Action replaced all my fresh water linrs throughout my home & to the city water meter. I am very impressed with their work & professionalism.

I love this place. Since I started working here. The people I have come to know are priceless. We are one big family. The owner Terry and everyone else made me feel right at home. So for all your plumbing, hvac and septic needs give us a call.

Great company! Friendly employees, efficient and professional work.

Quick fix, they knew exactly what was wrong and was in and out fast.

We had an issue with our kitchen plumbing that we couldn't fix ourselves. They got us set up with an immediate appointment, fixed the issue fast, and the price was good. Will definitely use them again in the future.

These are some great guys who will get what you need taken care of!!!

These guys are very professional and informative. Reasonable priced for our market and have earned my repeat business

A great company for all your plumbing , septic and A/C needs

Everything about this business is top notch. My experience is solely related to gun sales.

This is a very great place to get your plumbing and air conditioning worked on. The people that work there are very nice.

Terry was great to work with and made sure we were satisfied customers! The price and service couldn't be beat!

Best service ever, they are honest and trustworthy. I will highly recommend this business. Very reasonable prices

They have got me out of a bind more than once. Terry and the crew are great.

They go above and beyond! They take pride in their work and keep you up to date on everything they are doing and why they do it. Very detailed!

They arrived quickly and were able to diagnose the problem. Everyone was extremely polite each time we interacted. Tommy came at the end of his work day to finish the installation and make sure everything was working before going home. Truly appreciated the extra mile!

Very knowledgeable and reliable technicians and great customer service! I would recommend their services as well as use them in the future. Thank you so much for the good job you all done for us in our time of need!

Awesome service!!! Strongly recommend them. My technician was the best!!!

The two gentlemen that worked on my AC unit issue were friendly and listened as I explained the problem I was having. They found and corrected the issue.

Very reliable technicians. After making the appointment they called before coming so I could be ready. They were punctual and knowledgeable. I highly recommend!

Very informative and honest when giving information. Ask for John and I promise you will be in good hands!

Jordan, John & James were all very professional, courteous, and had great work ethics.. They answered all questions & concerns.
actually did more than they were supposed to!!!
Very competitive on prices also.
They were committed to be here when they said they would be here, not like others I talked to.
Thanks Action Air & Plumbing

Very knowledgeable about what they're doing. They show up on time, ready to work, answer any questions, and clean up before leaving. They've installed new central heat/ ac unit, & complete new septic system. Top quality work, all permits & paperwork handled, no inconvenience, & no suprises when it comes time to pay. Great bunch to work with!

John was great! Very friendly and very helpful. Will use them for any other plumbing needs.

Very prompt and courteous. Called me an hour before our scheduled window, asking if they could come ahead of time. Upon arrival, they listened to my description of the issue, my questions and concerns, then gave me sound advice. After clearing clogged drain, they stayed behind, cleaning up a mess that wasn't their fault. They are MY guys from now on.

Action Air is one of the most professional and knowledgeable companies that I have ever had the pleasure of doing business with! Jordan and his team genuinely care about their customers and will do everything in their power to take care of them at any time or place! Jordan is always honest and open, and he will tell you what you NEED rather than sugar coat a job to make an extra dollar! Action Air IS AND ALWAYS WILL BE my first call!

Top notch service. I have used them several times and have never been disappointed. Jordan is extremely knowledgeable and is the only one i will call here in Lubbock. Can't go wrong here.

Jordan helped us when our air conditioner kept cycling on. He was quick and efficient and took great care of us. We would highly recommend this company and will use their services in the future.

Jordan was amazing - prompt, helpful beyond fixing the issue because he explained things and answered my many questions, and was willing to look at and come back to fix a second problem that I surprised him with in the moment. Fantastic! Highly recommend!!

Action Air is the best HVAC & Plumbing Service company in West Texas, without question. Always prompt, professional and knowledgeable. I've used them many times and have referred them to many friends and clients.

Was very pleasant and professional. Turned out not to be the problem we expected and just needed a new thermostat instead of recharge.

We had problems with our heater and on the weekend of course. Jordan was out to our house very quickly, diagnosed the problem, and had it fixed as quickly as he could get the part. Then, when we experienced similar issues a week later (on the weekend again), Jordan again was out to our house quickly and fixed the issue. I highly recommend Action Air & Plumbing!